Our Process

How You Prosper With IT

We understand that each business is unique, and the right IT solutions should align perfectly with your specific goals and challenges. That’s why our process is designed to get to know you and your business intimately, ensuring that every IT decision is made with your unique circumstances in mind.

Our structured approach not only aligns technology with business but also promotes continuous improvement and strategic IT alignment, helping you increase revenue, cut costs, and improve operational efficiency.

#image_title

Clarity Call

Our relationship begins with a 15-minute Clarity Call, an initial online meeting to explore whether our services align well with your needs.

This brief session sets the stage for an in-person consultation, laying the foundation for a partnership that understands and supports your business objectives.

Business Consultation

We dive deep into what makes your business tick—understanding your team, challenges, and opportunities.

This step involves an in-depth discussion about our process and philosophy, ensuring transparency and alignment from the outset.

Best Practices Assessment

Armed with a thorough understanding of your business strategy, we evaluate your existing technology systems and processes against more than 300 industry standards and best practices.

This comprehensive assessment highlights your strengths and opportunities for improvement, covering critical areas like Core and Server Infrastructure, Security and Privacy, Business Continuity, Disaster Response, and Documentation.

Technology Plan and Roadmap

Following our comprehensive assessment, this step focuses on aligning your technology with your business objectives. We identify areas where your current technology setup does not align with your strategic goals.

Together, we then select the right services and projects to strengthen these weaknesses and capitalize on readily achievable opportunities. For the strategic initiatives that cannot be immediately addressed, we place them into your IT Maturity Roadmap. This roadmap is a living document that guides the evolution of your IT landscape, ensuring it continually aligns with your business aspirations and growth.

Onboarding and Implementation

The onboarding phase marks the beginning of a transformative journey where we transition your services to our managed support framework. During this phase, we implement the projects selected in the planning phase. Our team works diligently to integrate solutions smoothly and efficiently, minimizing disruption to your daily operations.

We also undertake a thorough documentation of your IT environment. This documentation is crucial as it ensures all technical aspects are clearly understood and managed effectively, setting the stage for ongoing support and future enhancements.

Quarterly Iterations

Our engagement does not end with implementation. Every quarter, we meet with you to evaluate the effectiveness of the implemented solutions and to discuss any challenges and successes. These sessions are essential for dynamic goal-setting and for refining your IT Maturity Roadmap in alignment with your evolving business needs. We also take this opportunity to review and adjust the IT budget, ensuring optimal investment in your IT initiatives.

On an annual basis, we conduct a comprehensive review of your business goals for the upcoming year, strategically identifying how IT can be leveraged to support these goals. This proactive planning is pivotal in ensuring that IT remains a powerful enabler for your business, not just a cost center.

Clarity Call

Our relationship begins with a 15-minute Clarity Call, an initial online meeting to explore whether our services align well with your needs.

This brief session sets the stage for an in-person consultation, laying the foundation for a partnership that understands and supports your business objectives.

Business Consultation

We dive deep into what makes your business tick—understanding your team, challenges, and opportunities.

This step involves an in-depth discussion about our process and philosophy, ensuring transparency and alignment from the outset.

Best Practices Assessment

Armed with a thorough understanding of your business strategy, we evaluate your existing technology systems and processes against more than 300 industry standards and best practices.

This comprehensive assessment highlights your strengths and opportunities for improvement, covering critical areas like Core and Server Infrastructure, Security and Privacy, Business Continuity, Disaster Response, and Documentation.

Technology Plan and Roadmap

Following our comprehensive assessment, this step focuses on aligning your technology with your business objectives. We identify areas where your current technology setup does not align with your strategic goals.

Together, we then select the right services and projects to strengthen these weaknesses and capitalize on readily achievable opportunities. For the strategic initiatives that cannot be immediately addressed, we place them into your IT Maturity Roadmap. This roadmap is a living document that guides the evolution of your IT landscape, ensuring it continually aligns with your business aspirations and growth.

Onboarding and Implementation

The onboarding phase marks the beginning of a transformative journey where we transition your services to our managed support framework. During this phase, we implement the projects selected in the planning phase. Our team works diligently to integrate solutions smoothly and efficiently, minimizing disruption to your daily operations.

We also undertake a thorough documentation of your IT environment. This documentation is crucial as it ensures all technical aspects are clearly understood and managed effectively, setting the stage for ongoing support and future enhancements.

Quarterly Iterations

Our engagement does not end with implementation. Every quarter, we meet with you to evaluate the effectiveness of the implemented solutions and to discuss any challenges and successes. These sessions are essential for dynamic goal-setting and for refining your IT Maturity Roadmap in alignment with your evolving business needs. We also take this opportunity to review and adjust the IT budget, ensuring optimal investment in your IT initiatives.

On an annual basis, we conduct a comprehensive review of your business goals for the upcoming year, strategically identifying how IT can be leveraged to support these goals. This proactive planning is pivotal in ensuring that IT remains a powerful enabler for your business, not just a cost center.

OUR CLIENTS

What Our Clients Say

If you feel we may have answers

Let's get started!

Simply select a time in the schedule tool below to explore how we may be able to help you stop being frustrated and instead enjoy a more productive business with the right IT services and support.