Frequently Ask Questions

Answers to Common Questions on Prosper IT Services and Support

While working for top-ranking IT service providers, the founders of Prosper IT felt that clients’ true needs were rarely being met. Even though these organizations offered top-notch technology, we believe they were missing the point.

Rarely do IT companies focus on the client achieving their business goals, which is the purpose of technology to begin with.

Like our competitors, we too love technology. However, what we love even more is helping businesses like yours prosper by leveraging that technology!
So, we decided to put our more than 20 years of experience toward building an IT services company focused on what the others can’t, or aren’t, willing to offer: Business Outcomes.

P.S. We also only hire people who are hungry, humble, and smart so you will get top-notch expertise without the attitude or drama that is often associated with this industry.

Not an Either/Or
For many organizations, having internal IT staff makes a lot of sense. In those cases, we come along side those folks to offer additional expertise and access to enterprise class tools to manage IT.
Deep and Wide Bench of Talent
Every year, IT becomes more complex and nuanced. It is impossible for any one person to know it all. It is nearly impossible to build an internal IT team that can both cover all the necessary areas and stay on top of the latest trends and threats. This often leads to stale, out of date technology or practices. Our team of experts has broad exposure to various technologies and business use cases. This allows us to stay on top of the latest threats and technology advancements, implement industry best practices and standards, and utilize proven, proprietary strategic processes to align technology to your business.
Enterprise Quality Software Tools
Since we serve many clients, we invest in enterprise quality software and tools and spread that cost out. That way, you get the benefit without the enterprise-level cost.
We have partnerships with vendors that allow us to extend special offers and discounts. We also have access to vendor support at a level higher than a typical IT team can obtain.
Business Acumen
The focus of your IT shouldn’t be about the technology; it should be about aligning technology to achieve business outcomes. For your business to be the best it can be, you need a true partner that focuses on your company achieving business outcomes, not one that is enamored with the latest gadgetry and trying to sell you things you don’t need. At Prosper IT, we know more than just technology and we use that knowledge to help you leverage IT to the fullest.

For us, it is more about the culture of the client than size. We work best with clients who understand the value of effective IT and who are seeking a true partner to help them grow their business. We don’t work well with companies that are looking for the lowest-price bidder and who are not looking to build a lasting relationship.

However, size does matter to some degree. Our sweet spot is clients who have 25 – 500 employees. If the cultural fit is good enough, and we can serve the client well, we will step outside this range.

Yes, Prosper IT assists businesses in meeting various compliance requirements by ensuring that their IT systems and processes align with contractual, statutory, and regulatory standards such as NIST, HIPAA, or PCI-DSS. This includes conducting regular audits, managing data protection measures, and providing documentation to demonstrate compliance.

We believe in transparent billing with no hidden costs. We agree on services and their unit prices upfront. Invoices clearly show each service and the units billed. For prepaid block agreements, we provide reporting that shows every time entry applied to the block.

After we assess your current environment and understand where you are taking your business, we recommend services and projects that will help you achieve your goals. Each client has unique needs so pricing looks different for each. You can be assured that we will not recommend any solution that does not have an obvious ROI.

Book a Clarity Call to learn more about our process to get a no-obligation quote.

We begin with a thorough assessment of your business operations, goals, and challenges. From there, we develop a strategic IT roadmap that aligns with your objectives, focusing on solutions that drive growth, efficiency, and competitive advantage, ensuring IT initiatives directly support your business vision.

An MSP, or Managed Service Provider, offers specialized IT services and support to businesses, acting as their external IT department. Benefits include cost savings, access to expert knowledge and advanced technology, improved risk management, and the ability to focus on core business activities without the burden of IT management tasks.

Learn more at this article “What is an MSP”.

As mentioned earlier, we don’t hire jerks and we don’t tolerate elitist, arrogant attitudes. Our team members have a genuine desire to help you succeed, so each encounter should be pleasant and helpful.

At Prosper IT, we help you quantify the return on your technology investment. If we can’t justify how a technology will provide an ROI or avoid a risk, then we won’t recommend it.

Whether we are partnering with your IT employees or acting as your complete IT department, we provide seamless solutions to deliver the right technology to help your company prosper. With a deep bench of talent and a rapid response time, Prosper IT can give you and your staff all of the IT expertise you need at your fingertips.

Visit our Services page to learn more.

Securing data is multifaceted. We help you implement comprehensive cybersecurity measures that include firewalls, anti-virus software, regular security assessments, and employee training on security best practices.

Additionally, we stay updated on the latest threats and leverage cloud services with built-in security features to ensure data is protected against breaches.

Our onboarding process includes an initial consultation to understand your business needs, a comprehensive IT infrastructure assessment, setting up of managed services and support structures, and regular meetings to ensure our services align with your evolving business goals.

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