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How MSPs Price Services: An Inside Look at Prosper IT’s Pricing Models

Having a reliable and efficient IT infrastructure is crucial for success. However, understanding the cost of managed IT services can be a daunting task. How do MSPs determine their pricing, and what should you expect to pay? This article demystifies the pricing models used by MSPs like Prosper IT, offering you a clear and comprehensive guide to making informed decisions about your IT investments. Discover how our tailored services—Done For You, Done With You, and Done By You—can provide the right level of support to meet your business needs.

Table of Contents

What are Managed IT Services?

Managed IT Services refer to the practice of outsourcing your IT operations and responsibilities to a third-party service provider, known as a Managed Service Provider (MSP). This arrangement allows businesses to delegate their IT needs, including network management, cybersecurity, data backup, and technical support, to experts who can deliver these services efficiently and cost-effectively. MSPs offer various service levels, from complete IT management to co-managed services that complement in-house IT teams.

Done For You

The “Done For You” model is ideal for businesses that prefer a hands-off approach to IT management. In this comprehensive service package, Prosper IT takes full responsibility for your IT environment, allowing you to focus on your core business activities. This model includes:

  • Proactive Monitoring and Maintenance: We continuously monitor your systems to prevent issues before they arise, ensuring minimal downtime and maximum productivity.
  • Comprehensive Security: From firewalls to endpoint protection, we implement and manage robust security measures to protect your business from cyber threats.
  • IT Strategy and Consulting: Our experts work with you to develop and implement an IT strategy that aligns with your business goals, ensuring that your technology investments deliver a strong ROI.

Typical pricing for the Done For You model ranges from $100 to $250 per user per month, depending on the complexity and scale of your IT environment. This model offers a predictable monthly fee that covers all services.

Done With You (Co-Managed)

For businesses that want to maintain some level of control over their IT operations while leveraging our expertise, the “Done With You” model, often called co-managed IT services, is a perfect fit. This collaborative approach includes:

  • Shared Responsibility: We work alongside your in-house IT team, providing support and guidance where needed. This ensures that your team is empowered and your IT operations run smoothly.
  • Customized Support Plans: We tailor our services to complement your existing IT capabilities, providing the exact level of support you need, whether it’s occasional consulting or regular maintenance.
  • Flexible Engagement: Our flexible engagement model allows you to scale our involvement up or down based on your changing needs, ensuring you get the right level of support at all times.

Pricing for the Done With You model typically ranges from $75 to $200 per user per month, depending on the specific services required and the level of involvement. This model offers a cost-effective solution that adapts to your business dynamics.

Done By You

The “Done By You” model is designed for businesses that have a strong internal IT team but need access to specialized expertise and resources. This model includes:

  • Advisory Services: Our experts provide high-level strategic advice and technical guidance to help your IT team tackle complex challenges and implement best practices.
  • Access to Tools and Resources: We offer access to advanced tools and resources that can enhance your team’s capabilities and improve your IT operations.
  • Training and Development: We provide training programs to keep your IT staff up-to-date with the latest technologies and methodologies, ensuring they have the skills needed to manage your IT environment effectively.
  • Value Added Reseller: We can act as a value added reseller for IT hardware and software, ensuring you get the best products and solutions tailored to your specific needs at competitive prices.

The Done By You model is typically priced on a per-project or hourly basis, ranging from $150 to $300 per hour, providing a flexible and affordable way to access the expertise you need without long-term commitments.

How Much Will My Managed IT Support Cost?

The cost of managed IT support varies widely based on several factors, including the size of your business, the complexity of your IT environment, and the specific services you require. On average, small to mid-sized businesses can expect to pay between $100 and $250 per user per month for comprehensive managed IT services. Co-managed services, which supplement your in-house IT team, generally cost between $75 and $200 per user per month. For specialized advisory and project-based services, hourly rates typically range from $150 to $300.

To get an accurate estimate tailored to your business needs, it’s best to consult with an MSP who can assess your current IT setup and recommend a pricing model that offers the best value.

Factors Affecting Managed IT Pricing

Several factors influence the cost of managed IT services. These include:

  • Business Size: Larger organizations with more users and devices typically incur higher costs due to the increased scope of services required.
  • IT Environment Complexity: Businesses with complex IT infrastructures, such as multiple locations or specialized software, may need more extensive support, leading to higher costs.
  • Service Level Requirements: The depth and breadth of services you need, from basic monitoring to full-scale management and strategic consulting, will affect pricing.
  • Security Needs: Higher security requirements, such as advanced threat detection and response, can increase the cost of managed IT services.
  • Compliance and Regulatory Requirements: Industries with stringent compliance requirements, such as healthcare and finance, may incur additional costs for specialized support and audits.

Conclusion

At Prosper IT, we understand that every business has unique IT needs and budget constraints. Our pricing models—Done For You, Done With You, and Done By You—are designed to provide the right level of support and expertise to help your business thrive. By offering flexible and tailored solutions, we ensure that your investment in IT delivers maximum value and supports your strategic objectives.

For more information on how we can help your business prosper, schedule a Clarity Call today.

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